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Frequently Asked Questions -
Customer Tips |
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How Can We Improve
Your Service? |
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If You Receive
Obscene Or Harassing Phone Calls... |
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What Can I Do About
Unwanted Telephone Solicitations? |
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Protection You... |
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Illegal
Wiretapping... |
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How Do I Know When
My conversation Is Being Monitored... |
| Pay Per Call
Services... |
|
Money Saving
Telephone Tips... |
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My Long Distance
Carrier Was Changed Without My Consent... |
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How Can We Improve
Your Service? |
| The CCTC
(Comanche County Telephone Company) Companies |
| make every attempt to help our customers with
problems that might |
| arise regarding
their service. Our customer sales and service
|
| representatives
are eager to help you! Just call our business office |
| and describe
the problem. If the representative is unable to solve your |
| problem the
will find someone to assist you. Comanche County Telephone |
| (254) 893-2003 |
| |
|
If You Receive
Obscene Or Harassing Phone Calls... |
| It is against
the law to make obscene, threatening or anonymous phone |
| calls.
Telephone harassment is a crime. Penalties include imprisonment |
| and/or fine. |
| |
| 1) When
answering your calls, say hello twice. If there is no answer HANG
|
| UP! |
| |
| 2) Do not give
out any information unless you know the person you are |
| speaking to. |
| |
| 3) Instruct
children not to give out information. |
| |
| 4) HANG UP if
you hear obscene remarks. |
| |
| 5) Never say
you are alone. |
| |
|
What Can I Do About
Unwanted Telephone Solicitations? |
| 1) HANG UP! |
| |
| 2) Report
companies using questionable sales practices to your Attorney |
| Generals Office |
| |
| 3) Go register
online to the Texas "Do Not Call" List at |
| http://www.texasnocall.com, call toll
free 1-866-896-6225, or send a written |
| request to:
Texas No Call P.O. Box 313 E. Walpole, MA 02032 |
| |
|
Protecting You... |
| We make every
effort to protect your telecommunications service from |
| unlawful
wiretapping or other illegal interceptions. Customer service |
| records, credit
information, and related confidential personal account |
| information are
fully protected. |
| |
|
Illegal Wiretapping |
| It is a crime
under federal and state laws for any person to wiretap or |
| otherwise
intercept a telephone call unless that person has first obtained a |
| court order or
the consent of one or both people participating in the call. The |
| penalty for
illegally wiretapping can be imprisonment ad or a fine. |
| |
|
How Do I Know When
My Conversation is Being Recorded |
| A short "beep"
tone heard on your telephone line every 15 seconds means |
| that the person
with whom you are talking s recording your conversation. If |
| you do not want
your conversation recorded advise the caller not to record. |
| If you still
continue to hear the "beep", HANG UP. |
| |
|
Pay Per Call
Services... |
| What are they?
Private companies offer a service in which you are charged |
| by the call or
the minute. It used to be exclusively 900/976 numbers , now it |
| can be any kind
of number. Voluntary blocking of access to 900 services is |
| available by
contacting the Company's business office. |
| |
|
Money Saving
Telephone Tip... |
| 1) Take
advantage of holiday rates. |
| |
| 2) You have
direct dialing long distance capabilities, so dial your own calls. |
| Going through
an operator costs money. |
| |
| 3) Calls long
distance when rates are lowest... in the evening and on |
| weekends. |
| |
| 4) Plan your
conversation. Jot down the things you want to talk about. You |
| will save
calling time-and you won't forget something you wanted to say. |
| |
|
My Long Distance
Carrier Was Changed Without My Consent... |
| If you have
been slammed, you can change your service immediately back |
| to your
original provider by calling your local telephone company. You should |
| report the slam
by writing or calling the Public Utility Commission of Texas, |
| P.O. Box 13326,
Austin, Texas 78711-3326, (512) 936-7120 or in Texas |
| (toll-free) 1
(888) 782-8477, fax: (512) 936-7003. You can prevent slamming |
| by requesting a
preferred telephone company freeze from CCTC. |
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