Frequently Asked Questions -
Dial-up Internet |
Do I need to get an extra phone line to connect
to the Internet?
Can I change my username?
Can I change my password?
What if I forget my password?
Can I have more than one e-mail account?
How can I set my homepage to CCTC.net in Internet
Explorer, version 5.0?
Why can I not connect at 56K when I have a 56K modem?
Does CCTC.net filter out SPAM mail?
How can I clear the history in Internet Explorer,
version 5.0?
What exactly is SPAM?
I can connect to the Internet, via CCTC.net and browse
webpages without problems, but I am unable to send e-mail. What can I do?
I sent an e-mail message and it was returned to me by
the Mail Delivery Subsystem. What does this mean?
What if I only use the Internet 4 or 5 hours a month?
Do I need to get an extra phone line to connect
to the Internet?
Not necessarily, but it will affect your ability to
receive incoming calls while you are on the Internet. If you are concerned
about missing phone calls or plan on spending a significant amount of time
online, I would suggest getting the extra line. An installation and monthly
charge apply to each additional phone line. To find out more about availability
and charges contact a CCTC customer service representative at (254) 893-2003.
Can I change my username?
You may change your username to anything that is
available. Simply call CCTC Internet at (254) 893-7001.
Can I change my password?
You may also change your password by calling CCTC
Internet at (254) 893-7001.
What if I forget my password?
If you forget your password, call CCTC Internet at
(254) 893-7001 and we can look it up for you.
Can I have more than one e-mail account?
Absolutely, call CCTC Internet at (254) 893-7001
and we can get you fixed up. It is $2.00 per mo. for each additional
e-mail.
How can I set my homepage to CCTC.net in Internet
Explorer, version 5.0?
Click TOOLS, INTERNET OPTIONS then choose the GENERAL
tab. In the HOMEPAGE section, click inside the box labeled ADDRESS and type
http://www.cctc.net/ Click OK.
Why can I not connect at 56K when I have a 56K modem?
The most readily visible measure of modem performance is
the connect speed reported.
Does CCTC.net filter out SPAM mail?
We do offer SPAM
filtering. Click here for SPAM filtering instructions.
How can I clear the history in Internet Explorer,
version 5.0?
Click TOOLS, INTERNET OPTIONS then select the general
tab. In the HISTORY section, click the button labeled CLEAR HISTORY then
click OK. In this same area, you may also specify the number of days to
keep addresses in your history.
What exactly is SPAM?
A spam e-mail is generally defined as an unsolicited mailing,
usually to many people. A message written for, and mailed to, one individual
that is known to the sender is not spam, and a reply to an e-mail is not spam,
unless the reply repeats endlessly.
Spam e-mailers have become a separate part of the Internet, with their own host
computers, methods, and politics. Many Internet sites have begun to forbid
spamming, for several reasons – one is a sense that it is unethical, another is
that, over time, other Internet sites will stop all e-mail from that site and
thus prevent legitimate e-mail from getting through. As a result, spammers have
begun to set up their own Internet sites -- sites that cater to, or encourage,
spamming.
I can connect to the Internet, via CCTC.net and browse
webpages without problems, but I am unable to send e-mail. What can I do?
The most probable cause is that some of your mail
settings may not be correct.
I sent an e-mail message and it was returned to me by
the Mail Delivery Subsystem. What does this mean?
The most common reason for bounced mail is an error
in the spelling of the recipient’s address. Verify that the address you typed is
correct. You will also need to open the message and look for 'Session of
transcript follows' then a reason of why the message was not able to be
delivered. Below are some common reasons for returned e-mail:
user unknown - this means the part before the '@' sign is incorrect. Either it
was typed incorrectly OR the person is no longer with that server.
host unknown - this means the part after the '@' sign is incorrect. Either there
is an error in the spelling of the address, or that host no longer exists.
If you get other errors, please call CCTC.net Technical Support at (800)
261-5911. They will be able to help determine why your messages are being
returned.
What if I only use the Internet 4 or 5 hours a month?
We offer a 5hr Internet service for only $14.95 per
month.
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