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Frequently Asked Questions - Phone Service |
| How does the telephone number assignment work? |
| When will I get my phone bill? |
| What should I do if I disagree with a charge on my bill? |
| Is there a late fee if I am late paying my bill? |
| How can I check and verify that my payment has been received? |
| Why are there so many taxes and surcharges on my bill? |
| What should I do if I need to report a trouble with my line and/or any |
| damaged lines, pedestals, or poles? |
| What happens when a problem is found after I reported trouble? |
| Is there any troubleshooting I can do on my own should I have a problem? |
| How do I disconnect my service? |
| Who do I call if I need to dig where there might be buried phone cables? |
| How does telephone number assignment work? |
| The assignment of a number to a customer's telephone service will be made |
| at the discretion of the telephone company. the customer has no proprietary |
| right in the number, and the company may make such reasonable changes in |
| the telephone number or central office designation as the requirements of the |
| service may demand. |
| When will I get my phone bill? |
| Bills will be issued monthly and are due upon predestination. They cover the |
| local service charge for one month in advance from the date of the bill, and |
| long distance charges for the previous toll billing period. To mail your payment... |
| Comanche County Telephone Co. Inc, |
| Attn: Billing Department |
| P.O. Box 290 |
| De Leon TX, 76444 |
| A night depository is available at the above address for your convenience after hours. |
| There is also a payment depository at the telephone building in Gorman. |
| What should I do if I disagree with a charge on my bill? |
| If you disagree with a particular charge on your bill, please call the telephone |
| number which appears at top of the page on which the charge appears. |
| This will enable you to talk with a customer service representative from the company |
| which has applied that charge o your bill. |
| Is there a late fee if I am late paying my bill? |
| There is no late fee if you are late paying your bill. If you are a business, |
| a late payment penalty of 5.0% will be assessed to the current balance. |
| How can I check and verify that my payment has been received? |
| Call CCTC at the telephone number which appears at the top of your bill |
| during normal business hours to verify the last payment we have received |
| and your current account balance. |
| Why are there so many taxes and surcharges on my bill? |
| Government agencies have found phone bills to be an effective way to |
| asses and collect taxes because the majority of the people receive one. |
| CCTC and other telephone companies collect the required taxes as part |
| of the total phone bill and send the appropriate amounts back to the taxing |
| agency. Federal, state and local governments assess taxes and surcharges |
| for a variety of reasons. Some of the most common charges include: 911 |
| charges - usually a dedicated tax that provides funds for the |
| communications systems that support emergency and quick response |
| police, fire and ambulance services with identification of phone number |
| and location; Federal exercise taxes - taxes assessed by the United States |
| government on telephone services; Assistance Plans - often referred to as |
| Universal Service Funds of Telephone Assistance Plans, these are |
| dedicated monies used to provide telephone subsidies to low income |
| or physically challenged individuals or families who could not otherwise |
| afford the service; Municipal surcharges and fees - taxes and fees |
| ordinarily assessed by local governments and often used to pay for |
| special bonds or levies, often to support new 911 or other telephone |
| services. For further explanation take a look at our sample bill page |
| What should I do if I need to report a trouble with my line and/or any damaged |
| lines, pedestals or poles? |
| Should you need to report any trouble, please call |
| 893-2003 if your number begins with 734, 758, 842, 879, 893 |
| 639-2300 if your number begins with 639 |
| 653-2300 if your number begins with 653 |
| 885-2300 if your number begins with 885 |
| What happens when a problem is found after I report trouble? |
| When you call to report a problem we will do our best to locate and clear the trouble. |
| If the trouble is in our lines or switching equipment, we will take quick action to correct t |
| he problem. if it is determined that the source of the problem is your telephone, then |
| you should follow the instructions on the telephone warranty for repair. repair to your |
| equipment or wiring, if requested, would be billed at a time and material charge. |
| Is there any troubleshooting I can do on my own should I have a problem? |
| Absolutely! If you take a few minutes to double check the following items, you problem |
| may be easier to fix than you thought: |
| 1) Check your equipment (i.e. cordless phone, answering machine or fax), by |
| disconnecting it from the phone jack and power source. Sometimes resetting |
| your equipment will restore service. |
| 2) Make sure all of your phones are hung up. |
| 3) Do a visual inspection of all exposed wiring and connections for damage or |
| loose connections. |
| 4) If you have more than one outlet, check each instrument at each outlet to |
| determine of operation can be obtained from any outlet. |
| 5) To isolate jack or house wiring problems, move a working telephone to |
| each jack in the house to find which location is causing the trouble. |
| How do I disconnect my service? |
| There is no charge to disconnect your phone service. Call your customer sales |
| and service representative: |
| 893-2003 if your number begins with 734, 758, 842, 879, 893 |
| 639-2300 if your number begins with 639 |
| 653-2300 if your number begins with 653 |
| 885-2300 if your number begins with 885 |
| Who do I call if I need to dig where there might be buried phone cables? |
| Call 811 or 800-545-6005 (One-call Board of Texas) to locate an underground cable. |